Frequently Asked Questions
Everything you need to know about shopping with SPI Home.
What are your standard shipping times and costs?
We offer standard shipping across the continental U.S. Orders are typically processed within 1-2 business days, with delivery expected in 5-7 business days. Shipping costs are calculated at checkout based on the weight and dimensions of your selected items.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure items are in their original packaging and unused condition.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also log into your SPI Home account to view real-time updates on your shipment.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your convenience, we also support digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all SPI Home products come with a one-year limited warranty against manufacturing defects. If you experience any quality issues, please contact our customer support team with your order number and photos of the defect.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.